Refund and Returns Policy

We are committed to providing you with high-quality products and services. If you are not satisfied with your purchase, you can return or exchange it according to the following policy.

Application Period

  • You can apply for a refund or return within 30 days of receiving the product.

Conditions

  • The product must be unused, unwashed, undamaged, and retain the original packaging and tags.
  • Include all original accessories.

Application Process

  1. Please contact customer service (info@futballbox.com) and provide your order number and the reason for the refund or return.
  2. After confirmation by customer service, you will be provided with the return address and specific instructions.
  3. Please return the product and keep the tracking number for reference.

Shipping Costs

  • If the refund or return is due to a quality issue or a wrong item sent, we will bear the shipping costs.
  • If the refund or return is due to personal reasons (e.g., do not like the product, wrong size), the buyer will bear the shipping costs.

Processing Procedure

  • Refund: We will process the refund within 3 business days after receiving and inspecting the returned product. The refund will be returned to your account via the original payment method. The specific time for the refund to be credited depends on your payment provider.
  • Exchange: We will ship the replacement product as soon as we receive and inspect the returned product and provide the tracking number for reference.

Special Circumstances

  • If you request a refund for any reason before the order is shipped, we will issue a full refund. Please note that due to possible handling fees charged by payment providers, this fee may not be refundable. This policy also applies when users return products for personal reasons.

Additional Information

  • Custom items cannot be returned or exchanged unless there is a quality issue.
  • If there is a quality issue with the product, please contact us within 48 hours of receiving the product and provide photos and descriptions of the issue.

If you have any questions or need further assistance, please feel free to contact our customer service team (info@futballbox.com).

Thank you for your understanding and support!

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